
Help Centre
Here, you’ll find answers to the most common questions. If you need more help, our friendly team is available to answer any questions or queries.
What is the NDIS?
The NDIS, or National Disability Insurance Scheme, is a government initiative designed to provide individualised support for Australians living with disabilities. It’s all about empowering you to achieve your goals and live a more independent and fulfilling life. Whether you need daily living assistance, therapy, or help with finding work, the NDIS is here to support you on your journey.
Am I eligible for NDIS funding?
Eligibility for NDIS funding depends on a few key factors, including your age, residency status, and the nature of your disability. If you’re under 65, an Australian citizen or permanent resident, and have a significant or lifelong disability that affects your daily life, you may be eligible. It’s all about making sure you get the support you need to live your best life.
How do I apply for the NDIS?
Applying for the NDIS is a straightforward process, but we know it can feel a bit overwhelming. You can start by contacting the NDIS directly to make an Access Request, or you can get in touch with us at Cura, and we’ll guide you through each step. From gathering the necessary documents to understanding what’s required, we’re here to make the process as smooth as possible.
What types of disability does the NDIS cover?
The NDIS covers a wide range of disabilities, both physical and mental, that are permanent and significantly impact your daily life. This includes conditions like intellectual disabilities, autism, physical disabilities, sensory impairments, and psychosocial disabilities. The goal is to provide tailored support that meets your unique needs, helping you achieve greater independence and quality of life.
What is an NDIS plan?
An NDIS plan is your personalised roadmap to the support and services you’ll receive through the NDIS. It outlines your goals, the funding you’ve been allocated, and how that funding can be used to access the services and support you need. Your plan is designed to be flexible and tailored to your unique circumstances, ensuring you get the most out of your NDIS experience.
How do I know what I can use my NDIS funding for?
Your NDIS funding is there to help you achieve your goals, and what you can use it for will be outlined in your NDIS plan. Generally, it covers a broad range of supports, from daily living assistance to therapies, assistive technology, and community participation. If you’re ever unsure about what’s covered, our team at Cura is always here to help you navigate your plan and make the most of your funding.
What is Cura's Role in the NDIS?
We’re here to make your NDIS journey as smooth and empowering as possible. Our role is to connect you with the right NDIS services, offering support coordination and plan management every step of the way. From understanding your NDIS plan to helping you implement it effectively, our team is dedicated to ensuring you get the most out of your NDIS experience. We’re with you every step of the way, making sure you feel confident and supported.
What services do you offer under the NDIS?
We offer a range of services to support your unique needs, including short and long-term accommodation, supported independent living, daily living skills development, and community participation. Our person-centred approach ensures that our support aligns perfectly with your individual goals and preferences.
How do you support individual needs?
We understand that everyone’s journey is unique. We take the time to listen and get to know your specific needs and goals. By working closely with you, we ensure our support fits your personal circumstances, helping you achieve your aspirations in the most meaningful way.
What experience do your staff have in working with NDIS participants?
As an NDIS registered service provider, our team is skilled and qualified to deliver exceptional support. We carefully vet all staff to ensure they meet our high standards for experience and qualifications. This rigorous process ensures you receive the best possible care and support.
What is the process for starting support with your organisation?
Getting started with Cura is easy. Fill out your details in our “Get Started” form, and we’ll guide you through each step of the process. We’re here to answer any questions and ensure we fully understand your requirements so we can meet your needs effectively.
Can you provide support for specific disabilities or conditions?
Yes, we offer support for a wide range of disabilities and conditions. If you have specific needs or circumstances, our support team is here to discuss how we can best assist you and ensure you receive the right care.
How do you communicate with participants and their families?
Communication is essential to providing great support. We work with you and your family to understand your preferred communication methods. Whether through regular updates, personal meetings, or other means, we make sure you are always informed and involved.
What is the cost of your services, and how is it covered by the NDIS?
As an NDIS registered provider, our services are covered according to the guidelines of your NDIS plan. This ensures you receive the support you need without unexpected costs.
How do you stay updated on changes in the NDIS?
Our team is dedicated to staying informed about the latest NDIS updates and changes. We engage in ongoing training and professional development to ensure we provide you with the most current and effective support.
What sets your organisation apart from other NDIS support providers?
What sets Cura apart is our commitment to individualised support. We believe that every person is unique, and we focus on meeting your specific needs and goals with compassion and dedication. Our approach ensures that you receive support that genuinely reflects who you are.
What types of accommodation do you offer?
We offer a range of accommodation options that are clean, modern, and equipped with the latest amenities to provide the best possible support. Whether you need short-term stays or long-term housing, our team is here to discuss your specific requirements and current availability. Simply reach out to our friendly support team, and we’ll work together to find the right accommodation for you.
How do you ensure the accommodation meets my specific needs?
We understand that everyone has unique needs. We maintain a diverse portfolio of properties to ensure we can cater to your specific requirements. By working closely with you, we ensure your accommodation is a perfect fit for your situation. Our support team is always available to discuss current options and make sure you’re comfortable and well-supported.
Can I receive support while staying in your accommodation?
Absolutely. Our accommodation services include a range of support options. Whether you require help with daily living tasks or specialised assistance, we’re here to ensure you have the support you need during your stay.
What is the process for applying for accommodation through the NDIS?
Applying for accommodation through the NDIS can be straightforward with the right guidance. At Cura, we’re here to help you navigate the process. Get in touch with our support team, and we’ll review your NDIS plan together to understand its capacity for accommodation support. From there, we’ll guide you through the necessary steps, ensuring everything is handled with care and attention.
What is included in Supported Independent Living?
Supported Independent Living (SIL) offers a range of services designed to help you manage daily tasks and live more independently. This includes assistance with food preparation, shopping, personal care, accessing the community, dressing, personal hygiene, and support for medical appointments. Our goal is to provide the support you need while empowering you to maintain as much independence as possible.
How do you match support workers with participants in SIL?
We understand that a good fit between participants and support workers is crucial. That’s why we take the time to ensure that the support worker we assign matches your personality, needs, and preferences. By focusing on compatibility, we help create a comfortable and trusting relationship, making your experience in SIL more positive and supportive.
What kind of training do your staff receive for SIL services?
Our team is committed to providing the highest level of care, and that starts with well-trained staff. All our support workers undergo comprehensive training to ensure they have the skills, knowledge, and certifications necessary to assist with SIL services. This includes both initial training and ongoing professional development, so they’re always up to date with the best practices in care.
Can you help with transitioning to more independent living arrangements in the future?
Absolutely. We’re here to support you every step of the way, including helping you transition to more independent living when you’re ready. Whether that means gradually reducing support or finding new living arrangements, we’ll work closely with you to make sure the transition is smooth and aligned with your goals.
What specific daily living skills can you help me develop?
We’re here to support you in developing a range of essential daily living skills to help you live more independently. This includes practical skills like cooking, budgeting, and personal hygiene, as well as assistance with using assistive technology and connecting with trained allied health professionals. Our goal is to provide the support and training you need to manage daily activities and enhance your quality of life.
How do you tailor daily living skills programs to my individual goals?
We understand that everyone’s needs and goals are unique. That’s why we customise our daily living skills programs to align with your personal objectives. We work closely with you to ensure that the training and support you receive are specifically designed to help you achieve your individual aspirations and enhance your independence.
Can family members or carers be involved in the skills development process?
Absolutely. We believe that involving family members or carers in the skills development process can be incredibly beneficial. Their participation ensures continuity and support at home, making it easier to apply what you’ve learned in your daily life. We encourage their involvement to create a supportive environment for your growth and progress.
How do you measure progress in developing daily living skills?
We’re dedicated to helping you make meaningful progress. Our approach includes regularly tracking and assessing your improvements to ensure you’re moving towards greater independence. We keep you and your support team informed about your progress, adjusting our strategies as needed to best support your journey.
What types of community activities do you offer?
We offer a vibrant range of community activities designed to suit various interests and preferences. From social and recreational events to educational classes, we have something for everyone. This might include local sports clubs, cooking classes, concerts, dance classes, and more. Our aim is to help you engage with the community in a way that’s enjoyable and fulfilling.
How do you support participants in feeling comfortable and included in community activities?
We’re dedicated to making sure you feel welcomed and confident in community settings. We take thoughtful steps to ensure that you’re comfortable and at ease, helping you to fully engage and participate. Our team is here to support you every step of the way, so you can enjoy and benefit from your community experiences.
Can you help me access community events or groups that match my interests?
Absolutely. We’re committed to finding activities that align with your personal interests, hobbies, and cultural background. Whether you’re passionate about a specific activity or looking to explore new ones, we’ll work with you to connect with community events and groups that are just right for you.
How do you ensure the safety and well-being of participants during community outings?
Your safety and well-being are our top priorities. Our trained professionals are always on hand to provide the necessary support and ensure that all safety measures are in place during community outings. We take every precaution to create a secure environment, allowing you to enjoy your activities with peace of mind.
What is Personal Activities Assistance?
Personal Activities Assistance is designed to help you with everyday tasks, ensuring you feel confident and supported in your daily routine. Whether it’s getting dressed, preparing meals, or managing personal hygiene, our compassionate team is here to provide tailored support that meets your individual needs.
How do you personalise the support for my daily activities?
We take the time to understand your unique preferences, routines, and goals. By working closely with you and your family, we create a personalised care plan that respects your independence while ensuring you receive the right level of support. This helps you stay in control of your day-to-day life.
Can I choose when and how I receive support?
We believe in giving you full control over your support. Our team is flexible and will work around your schedule, so you can choose the time and way you receive assistance. We’re here to make sure your personal activities fit into your life, not the other way around.
What types of personal activities can Cura assist with?
We assist with a wide range of daily tasks, from personal care like showering and dressing, to meal preparation, mobility support, and help with household tasks. Whatever your needs, we’re here to support you in maintaining your independence and dignity.